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IRCC secure account: Sign in

We have different accounts for some applications.

You may need a different account to apply, depending on the application you submit.

Check if this is the right account for you

You can apply for these applications
  • work permits
  • Express Entry (immigrating as a skilled worker)
  • International Experience Canada
  • extending work and study permits
  • visitor records (to stay in Canada longer)
  • change your school (if you have a study permit)
  • change conditions on your work permit
  • Canadian citizenship certificates (proof of citizenship)
  • search of citizenship records
  • temporary health benefits for refugees and protected persons (the Interim Federal Health Program)

You might also need to use this account for these applications, depending on your situation:

If your application isn’t listed, review your program content to get instructions on how to apply:

You can check the status of these applications
  • applications you submitted in this account
  • these applications (after you link the application to your account):
    • Agri-Food Pilot
    • Atlantic Immigration Pilot
    • Atlantic Immigration Program
    • Caring for children
    • Caring for people with high medical needs
    • electronic travel authorization (eTA)
    • Express Entry
    • family sponsorship (excluding applications to become a sponsor)
    • Home Child Care Provider Pilot
    • Home Support Worker Pilot
    • in-Canada live-in caregivers
    • in-Canada protected persons and convention refugees (excluding dependant applications)
    • Interim Federal Health Program
    • International Experience Canada (IEC)
    • permanent resident card
    • Provincial Nominee Program
    • Quebec entrepreneurs
    • Quebec investors
    • Quebec-selected skilled worker
    • Rural and Northern Immigration Pilot
    • self-employed persons (including Quebec)
    • start-up visa
    • study permit and extension
    • Temporary Resident to Permanent Resident Pathway (TR to PR Pathway)
    • visitor visa
    • visitor record
    • work permit and extension

Can’t find your application? Get instructions on how to check your application status.

You can upload requested documents for these applications
  • applications you submitted in this account (only if we ask you for the document)
  • electronic travel authorizations (eTA) (only if we email you about submitting your documents)

Get more help with submitting documents we request.

You need a reference code if you use this account to apply for these applications
  • Express Entry (to immigrate as a skilled worker)
  • International Experience Canada (IEC)

Use the Come to Canada tool to get the code.

Alerts

Delays with the status of your medical exam results
If we asked you for a medical exam after you applied

You may not see the status of your results updated right away.

  • Your results usually show up in your account within 30 days of the date you booked your exam.
  • It may take longer (for example, if we need more information from you).
If you got your medical exam before you applied (upfront medical exam)

You may not see the status of your results updated in your account until we finish processing your immigration application. We need time to

  • process your application
  • link the results to your application

Check the application processing time.

If we ask or if a panel physician asks you for additional medical information, tests or treatment

To avoid more delays, you must

  • go back to see the physician
  • complete the requirement before we can assess your medical exam

Don’t complete a new medical exam unless we instruct you to do so.

Your panel physician can explain how long it will take to complete additional testing or treatment.

Student Direct Stream: How to submit your language test results

We’re experiencing technical issues and some of the new language tests don’t appear as an option when you apply for the Student Direct Stream (SDS).

If you have a valid result for 1 of the new tests that were approved for SDS

To make sure your application is processed through SDS, follow the instructions below when you apply.

  • When asked if you’ve taken a language test in the past 2 years, select Yes – IELTS.
  • When asked if your test results were 6.0 or higher, select Yes.
  • When you upload your supporting documents, upload your valid test results in the field labelled Proof of IELTS language test results.

IRCC secure account access

Sign in

Not sure how to sign in?

You registered with either GCKey or your Canadian banking Sign-In Partner when you created your account.

Use the option you registered with every time you sign in. It’s tied to your account and user profile.

If you want to choose the other sign-in option, you’ll have to register for it.

Get more help with your account.

Create an account

Register for an account

Help with your account

Errors and issues when you sign in

You can use the same GCKey username and password on different computers, phones and tablets.

If you're getting error messages:
  • Use the most recent version of a supported web browser like
    • Safari
    • Chrome
    • Firefox
    • Microsoft Edge

    If you're using Internet Explorer, update your browser to Microsoft Edge.

  • Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.
  • Use your browser's default settings. GCKey needs JavaScript and cookies enabled.
  • Update your browser if you see one of these messages when you try to sign in:
    • Page Can’t Be Displayed
    • Cannot Establish a Secure Connection
    • Page Not Available

    You can usually find the option to update your browser in your browser menu's settings or preferences.

Other technical issues
  • Too many attempts

    You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.

  • Experiencing technical difficulties

    The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.

  • Session expired

    For security, your session will be closed if it's inactive for a certain number of minutes. Sign in again.

Get more help with sign-in issues

You forgot your GCKey password or username

Read the instructions for your situation.

Forgot your username and password
  1. Follow the steps to recover your username first.
  2. Once you have your username, follow the steps to recover your password.
Forgot your username
If you have a recovery email address
  1. Select GCKey username and password.
  2. Select Forgot your username? on the Welcome to GCKey page.
  3. Enter your recovery email address on the Recover Username Step 1 of 2 page.
    • You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.
  4. Select Continue.
    • You'll be brought to a page that explains where we’ll email your username and what to do if you don't receive the email.
  5. Select Continue again.
  6. Check your email. You should get an email from the Government of Canada with your GCKey username.
  7. Sign in with your username and password on the Welcome to GCKey page.
If you don’t have a recovery email address
  1. Select GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.
  3. Create a new account in the IRCC secure account.

During this process, you may be able to:

Forgot your password
  1. Select GCKey username and password.
  2. Select Forgot your password? on the Welcome to GCKey page.
  3. Enter your GCKey username.
  4. Select Continue.
Password reset using an email address
  1. Enter your email address.
  2. Check your email account. You should get an email from the Government of Canada with a confirmation code.
  3. Enter the confirmation code on the Forgot Your Password Step 2 of 4 page.
    • This page should load automatically after you enter your username and select Continue on the previous page.
  4. Select Continue.
  5. Enter the answer to the recovery question you’re prompted with in the My Recovery Answer field.
  6. Select Continue.
  7. Enter a new password in the New Password field.
  8. Re-enter that same password in the Confirm New Password field.
  9. Select Continue.
  10. Select Continue again on the Forget Your Password Complete page.
Password reset using recovery questions
  1. Select Recovery Q&A in the Recovery Questions and Answers box on the Forget Your Password Step 2 of 4 page.
  2. Enter your answers in the My Recovery Answer, My Memorable Person Answer and My Memorable Date fields.
    • You should find the questions and hints above each field.
  3. Enter a new password in the Create Your New Password field.
  4. Enter the same password in the Confirm Your New Password field.
  5. Select Continue.
  6. Select Continue again on the Forget Your Password Complete page.
    • If you correctly answered all the recovery questions, you'll automatically be brought to this page.
You lost or no longer use the email you registered with
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.

You may not be able to find your application in your new account. You may need to link your application to your new account.

Get more help with GCKey

GCKey two-factor authentication

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Manage your two-factor authentication on the Welcome page.
  3. Select Change your two-factor authentication on the authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.
  3. Follow the prompts to set up two-factor authentication again.
  4. Save your new recovery codes somewhere safe. Your old codes will no longer work.

During this process, you may be able to:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

GCKey revoked

You can’t recover your GCKey username and password if they were revoked. They can be revoked if:

  • your username and password are compromised
  • you haven’t used GCKey in the last 2 years
    • Don’t use the same username and password you use for GCKey for any other online accounts.

If your GCKey username and password were revoked, you can choose a different Sign-In method or sign up for a GCKey username and password again.

To sign up for a new GCKey username and password:

  1. Select GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.
  3. Create a new account in the IRCC secure account.

During this process, you may be able to:

Change your Sign-In Partner

If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:

  1. Select Canadian Interac® Sign-In Partner.
  2. Select Switch My Sign-In Partner from the menu on the Select a Sign-In Partner page.
  3. Follow the steps to change your Sign-In Partner.
If you don’t find your application in your account

This can happen if you:

  • created a new GCKey username and password
  • switched to a different Sign-In Partner

To fix this, you need to link the application to your account.

If your personal reference code doesn’t work

You need a personal reference code for these applications:

  • Express Entry (to immigrate as a skilled worker)
  • International Experience Canada (IEC)
  • work in Canada, including
    • extending your permit
    • restoring your status
    • changing the conditions of your permit

Make sure you correctly enter the code you got from the Come to Canada tool.

Express Entry and International Experience Canada

The code won’t work if you created a profile in the account before using the Come to Canada tool. Get instructions to fix this for

More help options
Help Centre

Find answers to questions about

GCKey

For more information and help:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Sign-In Partner

Find help and frequently asked questions in the Sign-In Partner menu after you select Interac® Sign-In Partner.

You can also read our answers to common Sign-In Partner questions.

Find another government account

All Government of Canada online accounts

There are many accounts across the Government of Canada for different services. Find the service you need.

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