Contact the Passport Program

Tell us what you’re asking about to find out how you can reach us.

Contact us about your passport in Canada

You can contact us online, by phone, by visiting our office or by mail.

Online

You can reach us several ways depending on what you want to contact us about.

  Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do not answer calls on statutory holidays.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

  Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Find a service location

Contact us by mail

Mailing address (non-courier)

Passport Program
Gatineau QC K1A 0G3
Canada

Courier address

Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Canada

Contact us about your passport from the US

Online

You can reach us several ways depending on what you want to contact us about.

  Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do not answer calls on statutory holidays.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

  Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Find a service location

Contact us about your passport from abroad

Online

In person

Find the nearest office

You should contact the nearest Government of Canada office abroad.

Call or email them before you visit them.

Contact us about your refugee travel document or certificate of identity

Contact the IRCC Client Support Centre:

  • IRCC Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)

      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.

    • Client Support Centre agents - Monday to Friday, 8 am to 4 pm, your local time, except for statutory holidays. Services are available in French and English.
  • If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 am to 4 pm your local time by calling 1-888-576-8502.

Contact us about a passport media inquiry

For questions about passport policies

 Phone

Contact our Media Relations team at 1-613-952-1650.

 Email

Email our Media Relations team at media@cic.gc.ca.

For questions about passport services

 Phone

Contact Service Canada at 1-819-994-5559.

 You can get Passport Program statistics online. Updated weekly

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