Contact the Canada Revenue Agency
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Debt recovery
The CRA has resumed its work to address taxpayer debt. Tax refunds, benefit and credit payments may be applied to pay outstanding balances. You can check the status of your benefits by logging into your CRA My Account. Contact the CRA if debt repayment causes you financial hardship. Call 1-888-863-8662 for benefit debt or, 1-888-863-8657 for tax return debt. Learn more at Canada.ca/balance-owing.
Assistance by telephone
Step 1. If you’re calling about your account, have the following information ready
You need all of the above to call about an account
Step 2. Find the number you need to call
Telephone numbers for personal taxes, benefits and trusts
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help to unlock My Account or make payments:
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Update personal information or discuss your tax situation:
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Ask about the Disability Tax Credit (DTC) |
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Use an automated service to apply for the Disability Tax Credit (DTC) |
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Report suspected fraud, identity theft or suspicious account activity if:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account |
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Security issues:
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Use an automated service to order forms:
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Use an automated service to check your tax account balance |
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Use an automated service to check contribution amounts:
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Use an automated service to check benefit and credit eligibility, payment dates and amounts:
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Use an automated service to get remittance vouchers or proof of income:
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Use an automated service to check status of your tax return or refund:
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Use an automated service to set up a payment arrangement for personal income taxes |
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Get help with your CRA benefits and credits:
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Canada Dental Benefit |
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Get a security code, help with your CRA accounts and NETFILE:
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Get a tax form, publication, or Notice of Assessment:
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Change your address, set up or change your banking details with CRA:
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Get help with your registered savings plans:
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Get help with a trust account, or the account of someone who has died:
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Get help with Ontario benefits and credit payments:
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Get help with Alberta benefits and credits:
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Arrange to pay your personal tax debt over time |
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Arrange to pay child and family benefit overpayments |
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Arrange to pay your CPP overpayments |
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Arrange to pay your EI overpayments |
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Arrange to pay your Canada student loans (CSL) overpayments |
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Respond to contact or a letter received from the CRA’s Government programs collection. |
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Get help with a Phoenix tax issue |
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Follow up on a Requirements to pay (RTP) document |
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Check the status of your income tax objection |
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Discuss a letter received:
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Telephone numbers for businesses
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get information about wage and rent subsidies for a business:
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Get help with payroll deductions:
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Get help with your CRA accounts:
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Get help to file information returns or make payments for your business:
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Get a business number and register for CRA program accounts:
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Notify the CRA about changes to your business:
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Get corporate income tax forms or publications |
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Get GST/HST help for your business:
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Get help with your business taxes:
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Get help with your locked business account |
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Get help with filing your corporation tax return:
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Arrange to pay your GST/HST debt over time |
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Arrange to pay your payroll tax debt over time |
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Arrange to pay your corporate income tax debt over time |
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Ask about excise duties, excise taxes, fuel charge, other levies and charges:
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Discuss details of a GST/HST registration letter or phone call
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Discuss details of a GST/HST and other levies filing letter or phone call
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Discuss details of a T2 corporation post-assessing limit review letter
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Discuss details of a phone call for your GST/HST or corporate program account registration
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Discuss details of a GST/HST post-assessing review letter
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Ask about the Canadian film or video production tax credit |
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Ask about Scientific Research and Experimental Development expenditure claims |
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Get help with EFILE:
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Report a nil remittance for payroll |
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Report a nil remittance for non-resident withholding tax |
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Use an automated service to file a GST/HST return
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Check the status of an objection:
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Discuss a letter you received:
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Report suspected fraud, identity theft or suspicious account activity if:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account |
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Telephone numbers for International tax and non-resident
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help with individual and non-resident trusts |
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Get help with non-resident corporation and corporation accounts:
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Get help with your Part XIII and non-resident withholding accounts |
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Discuss a letter you received:
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Get help with your departure tax or election to defer capital gains upon emigration (T1244).
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Telephone number for charities
- What do you want to call about?
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- get general information about registered charities
- get help with applying to become a registered charity
- get help with donation receipts
- get help on filling out the annual information return
- change your charity’s name, purpose(s), activities or other details
- Telephone number
- 1-800-267-2384
- Hours
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table 2 Day Hours Mon to Fri 9 am to 5 pm (local time) Sat and Sun Closed Closed on public holidays
Telephone numbers for savings and registered plan administrators
Agents do not have access to taxpayer information.
Agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).
- Reason for your call
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Get general information about:
- savings and registered plans (including registration rules, transfers, taking out or putting money in to plans)
- pension adjustments for registered pension plans (including past service, reversals, corrections, and permitted corrective contributions)
- administrative relief for registered pension plans
Get help to:
- register a plan or approve a specimen
- register individual contracts
- Telephone number
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Outside Canada/U.S. call collectFootnote 1
- Hours
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Service hours for savings and pension plan administrators Day Hours Mon to Fri 8 am to 5 pm (ET) Sat and Sun Closed Closed on public holidays
Telephone number for TTY (Teletypewriter) and Canada VRS (Video Relay Service)
Call this number if you use TTY services.
- Telephone number
- 1-800-665-0354
- Hours
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table 3 Day Hours Mon to Fri 8 am to 8 pm (local time) Sat 9 am to 5 pm (local time) Sun Closed Closed on public holidays
Call this number if you use Canada VRS
- Telephone number
- 1-800-561-6393
- Hours
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table 4 Day Hours Mon to Fri 8 am to 8 pm (local time) Sat 9 am to 5 pm (local time) Sun Closed Closed on public holidays
If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.
Special circumstances
- Contacting us on someone else's behalf
- Scam prevention and the CRA
- Media enquiries
- Make a voluntary disclosure
- Report leads on suspected tax cheating
- Service feedback, objections, appeals, disputes, and relief measures
- Find out standard processing times
- CRA Online chat
Privacy notice
Privacy notice
The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.
If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.
During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.
Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.
Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.
Report a problem or mistake on this page
- Date modified: